This Privacy Policy is designed to help you understand how GoPeer, Inc. (“GoPeer” or “we”) collects, transmits, and stores information about our Users. The term “you” or “You” or “User” or “Users” shall refer to Students, Tutors or any person or entity who views, uses, accesses, browses or submits any content or material to the Service (defined below). This Privacy Policy is not a contract and does not create any legal rights. Providing your information is voluntary and your use of the Service (defined below) after the effective date of this document constitutes your acceptance of this Privacy Policy. If you do not agree to all the terms and conditions of this Privacy Policy, do not use the Service.

This Privacy Policy applies only to information we collect via the website www.GoPeer.org (“Site”), online and mobile applications (“Apps”) (the Site and Apps collectively referred to as, the “Service”), email, telephone, electronic devices and other interactive services.

What is GoPeer?

GoPeer is an online service that connects K-12 students with online tutors.

Information we collect

Information you provide us:

To help you get the most out of our service, we collect User submitted personally identifiable information (“PII”) when you use the Service. We collect information you provide when you create an account, create or edit your profile, upload content (photographs, essays, lessons, etc.), provide profile descriptions or comments, provide school information for a student, participate in a contest or promotion, participate in interactive features of the Service, connect or communicate with us via third party social media sites, send us an email, request customer support or otherwise communicate with us or communicate with others users through the Service. Such information may include your name, address, password, zip code, email address, and phone number for communication purposes. Information may be submitted to the Site or Apps or via telephone or email when communicating with a GoPeer representative. For students and parents, we may collect information related to your documentation of and payment for tutoring sessions; tutoring questions related to homework or your studies; teacher feedback of a student; and content you upload for the purposes of transmitting it to another user or for public display on the Site or Apps. For tutors, we collect your Social Security number (SSN) or Federal Employer Identification number (FEIN) and date of birth, for tax purposes or to complete a background check; we also collect content you upload for purposes related to transmission to other users or public display on the Site or Apps. As detailed in the “Data Transmission and Storage” section below, we use Secure Socket Layer (SSL) encryption on any page of the Site where we ask you to submit personally identifiable information and encrypt all such information for safe storage in our system.

Information we collect automatically

We gather the following information when you use the Service: type of browser you use, access time, pages viewed, your IP address. We collect the following information about the computer or mobile device you use to access the Service: operating system, unique device identifiers and mobile network information. This data is used to better understand and enhance the user experience on the Site and Apps. GoPeer may publish these statistics or share them with third parties without including PII. Some browsers allow you to indicate that you would not like your online activities tracked, using “Do Not Track” indicators (“DNT Indicators”), however we are not obligated to respond to these indicators. Presently we are not set up to respond to DNT Indicators. This means that we may use latent information about your online activities to improve your use of our Service, but such usage is consistent with the provisions of this Privacy Policy.

Information we collect from other sources:

We may also obtain information from other sources and combine that with information we collect through the Service. For example, we may collect information about you from other users, identity verification services, credit bureaus, mailing list providers and publicly available sources. If you log into your account through sign-in services, like Facebook Connect or Google Authenticator, you provide GoPeer with permission to access certain information about you such as your Facebook User ID, user profile, friends list, user graph and profile picture. User generated content posted through certain social networking preferences (e.g. pages you “Like” or “Follow”) may be viewed by the general public. Accordingly, GoPeer cannot ensure the privacy of any PII included in such User generated content.

Location information

When you use the Service, a location feature exists whereby it will automatically collect your geolocation information. In such event, the Service will use and share such location to enable users to determine which users in their network are nearby. GoPeer may also use location information to provide information and advertising to users. IF YOU WANT TO STOP THE AUTOMATIC COLLECTION OF YOUR LOCATION INFORMATION, YOU MAY DO SO BY USING THE PRIVACY SETTINGS ON YOUR BROWSER AND/OR ON YOUR DEVICE. FOR MOBILE APP USERS, YOU MAY ALSO UNINSTALL THE APP.

Information we collect from children

GoPeer does not knowingly permit children to purchase or subscribe to any services. Children are invited to begin the account creation process by providing their grade level and a parent email address. We will use the parent email address solely to notify parents of their child’s wish to participate and prompt the parent to create an account on their child’s behalf.

To create an account, parents provide an email address and first name. Parents are asked to provide grade level and their child’s subject of study to help us connect them with the best tutor. Once set up, parents provide their credit card and billing information via Stripe to purchase an annual subscription or top up the account wallet. These funds are used to book tutoring sessions.

We also use the credit card, debit card or other online payment system that provides record of a discrete transaction and billing information to obtain parental consent.

Once consent has been provided and a parent creates a student profile on the dashboard, children can login to their dashboard to access their lessons, recordings, messages, homework help and assignments.

If GoPeer learns that we have collected information from a child prior to parental consent, we will take steps to delete this information within a maximum of 30 days.

If you are a parent and you would like to request access to review, or request the deletion of your child’s information, please contact us at admin@gopeer.org.

If a child reaches out to GoPeer via our Help Center, we will use the child’s contact information to respond to the child once and then delete their contact information and any other personal information associated with the request. If a child with an account contacts our Help Center, we may use the contact information we have on record to respond to the child’s inquiry.

Service providers used in relation to children

Our website uses the following analytics providers in relation to children once parental consent is obtained:

• Wistia - video streaming
• Sentry.io - analytics
• Mixpanel - analytics
• Heap.io - analytics

These services collect information about how our users interact with the site. Please the see “information we collect automatically” section above for more details. These services are restricted from sharing our end user data with any other third parties.

We use Mailchimp as our mail delivery system to help us deliver your notifications. Mailchimp has access to your online contact information but does not use this for any other purpose other than as instructed by Go Peer to deliver communications based on your preferences.

If you have any questions about the collection and use practices of these service providers, please contact us at admin@gopeer.org.

Data transmission and storage

GoPeer uses industry-standard 128-bit SSL encryption when collecting and transmitting your information through the Site and the GoPeer network (collectively, the “System.”) Once information has been collected, we encrypt sensitive data in our database for added security. GoPeer also uses firewalls and hardware monitoring across our System to protect against unauthorized access. Unfortunately, even with these measures, GoPeer cannot guarantee the security of PII. By using the Service, you acknowledge and agree that GoPeer makes no such guarantee, and that you use the Service at your own risk.

Deleting, Modifying, or Correcting Your Information

If you or your child have an account with us, you can access, correct, delete, or modify the personal information provided in your account settings, or by contacting us at admin@gopeer.org.

Right to Delete

You have the right to request that we delete the personal information we have collected from you by contacting support@gopeer.org. Note that deletion requests are subject to certain limitations, for example, we may keep information as required or permitted by law or to process outstanding transactions.

Financial information

If you elect to pay for tutoring lessons with a credit card, we will collect your name, credit card number, expiration date, and address information associated with the account. All financial information, other than credit card numbers, is stored and encrypted in our System in full compliance with the Payment Card Industry Data Security Standard. We do not store credit card numbers.

Use of cookies

GoPeer uses cookies to help create a better user experience. A cookie is a small text file that is sent to your browser from a web server and may be stored on your computer’s hard drive. GoPeer uses cookies to better customize your experience on the Site based on User attributes like your location and account preferences. No personally identifiable information is stored in our cookies. While you may elect to disable or delete cookies from your browser at any time, please note that this action may limit your use of GoPeer services that require cookies. If you are interested in more information about tailored browser advertising and how you control cookies from being put on your computer to deliver tailored advertising, you may visit the Network Advertising Initiative’s website http://www.networkadvertising.org/ and/or the Digital Advertising Alliance’s websitehttp://www.aboutads.info/choices/. You also can control advertising cookies from Google, by using its Ads Preference Manager. Please note that to the extent advertising technology is integrated into the Site, you may still receive advertisements even if you opt-out of tailored advertising.

Legal requests and business transfers

GoPeer may disclose personal information when we believe such action is necessary to comply with the law or enforce or apply our Terms of Service. In the event of a change in control of GoPeer’s business, personal information may be exchanged as part of a merger, sale, or other business transfer. If such a transfer makes a material change to this Privacy Policy, we will notify you of any changes.

Your choices

Please remember to help keep the Site secure by never sharing your username or password. If you think your password may have been compromised, please change it immediately or contact GoPeer for additional assistance. GoPeer may send you email communications periodically detailing new features or promotions on the Site. You may unsubscribe from these messages by using the link at the bottom of the email. We may also send you email messages about the status of your account or any notices as required by law. You may not opt-out of receiving these administrative emails so long as you continue to use this voluntary service. If you wish to terminate your account, please contact us.

Your California Privacy Rights

California law permits users who are California residents to request and obtain from us once a year, free of charge, a list of the third parties to whom we have disclosed their personal information (if any) for their direct marketing purposes in the prior calendar year, as well as the type of personal information disclosed to those parties. If you are a California resident and would like to request this information, please submit your request in an email to admin@GoPeer.org.

Privacy policy changes

GoPeer reserves the right to change this Privacy Policy, from time to time, due to modifications to the Site’s features and functionality. We will post any changes here and indicate the new effective date of the Privacy Policy at the top of the document. If we make a material change to the way we collect and process your personal information, we will post notice at the top of this policy prior to making the change. If we have your contact information on record, we will also send notice prior to making the change. We encourage you to review the Privacy Policy for any updates while you are an active User of the Site.

Users Outside the United States

The Site is hosted in the United States and is governed by United States law. If you are using the Site from outside the United States, please be aware that your information may be transferred to, stored and processed in the United States where our servers are located and our databases are operated. The data protection and other laws of the United States and other countries might not be as comprehensive as those in your country. By using the Site, you consent to your information being transferred to our facilities and to the facilities of those third parties with whom we share it as described in our Privacy Policy.